Is there a page limit for StratusFAX?
Each Fax Number is allowed 250 pages of faxing. Any additional pages will be billed at $0.04 per page.
Pages are counted for both inbound and outbound faxes, including Cover Pages.
For the total page count, does that get multiplied if inbound is sent to multiple destination types? i.e., inbound to portal, to email, and to ATA?
No. If an inbound fax is 20 pages and is distributed to a fax ATA, portal, and email, then it would be 20 pages not 60 pages.
How will I know how many pages I used each month?
Our billing team can provide the billing details for the customer if they ask for that verification. SpectrumVoIP Maintains recent data information (not the fax pages themselves) in order to accurately bill our customers.
Is the Fax Adapter (ATA) an extra charge on top of the monthly cost?
The adapter is included in deals under contract. If the adapter is purchased as an ‘add-on’, then it it a one time cost through our SpectrumVoIP Store (store.spectrumvoip.com)
How long are faxes stored in the Portal?
Faxes are stored in the portal until they are deleted by the User. However, there is a storage limit per user (default of 10MB, including voicemails) that may cause faxes to not come through.
SpectrumVoIP Recommends downloading and then deleting unneeded faxes from the portal in order to prevent any errors from faxing coming in to your account.