The Audio Codes MP-202 device can be identified by the pictures below. It is blue and has a wavy shape.
If you are having issues with sending a fax through one of these devices, please follow these steps:
- Verify the fax number you are attempting to send a fax to. Ensure it is a 10-Digit fax number with the area code included.
- Power cycle the device by removing the power cable for 15 seconds and plugging it back in.
- Verify you have the Fax Line plugged into the correct port. As both devices have two phone ports, often times one port will not be used.
If you have verified the number, rebooted the device, and confirmed you have the fax machine plugged into the correct port, please contact our support team with the Serial Number of the device that is not functioning correctly. If you have received an error from your fax machine, please include as much information as possible to assist with the troubleshooting process.
The serial number is located on the bottom of the device, in the middle of the sticker.
