Displaying the Call History Page
All call history tasks are performed from the Call History page. To display this page, click the Call History icon on the menu bar:
The Call History Page will look similar to the following:
NOTE: Depending on your Access Level, your Call History Page may not have All options available
Filtering Call History
Using the Filters button, you can filter your call history and view only the events of interest to
1. From the Call History page, click the Filters button. The Call History Filters pop-up window
2. Complete the fields
Select the From and To dates for the events you want to view. The maximum From-To range is 31 days.
The furthest back you can search within the Stratus Web Portal's Call History is 6 months. To view call data records from beyond 6 months, you can access the CDR Archives.
|Date Range||Enter the name or extension you want to view.|
|Caller Number||Enter the caller number you want to view|
|Dialed Number||Enter the dialed number you want to view|
|Call Type||Enter the type of call you want to view. Choices are:
3. Click Set Filters. The Call History page shows only the events that match your criteria. If
no events match your criteria, a message informs you that there are no matches to your
Exporting Call History
You can export the call history in CSV format, and then open the information in Microsoft
Excel or other spreadsheet software for further manipulation.
1. From the Call History page, click the Export button.
2. When prompted, click Save.
Scheduled exports can be edited or downloaded directly from the Scheduled Exports screen.
Add a New Call History Export
To add a new scheduled export, consider the following field values:
|Name||The name can be no more than 64 characters long. No special characters other than a hyphen, space, or underscore.|
|Type||Monthly will send a report on the first of every month.
Weekly will send a report for the last 7 days, including the current day. For instance, select "weekly" and then "Sunday" to receive data from the previous work week (Monday - Sunday).
Daily will send a report at the same time every day.
Customize opens a wide range of capture periods.
|After Completion||After scheduling the export, choose where the data should be exported to: "Do Nothing" (which downloads the data to the portal), "Email Attachment", "FTP" (File Transfer Protocol) server, or "SFTP"(Safe File Transfer Protocol) server.|
The Options tab is available after creating a name for the export in the Basic tab. Here, the export can be limited to a particular user or extension and type of call. The exported file can also be modified here by choosing between "advanced", "standard", and "basic".
Example Exported Files
A basic export includes the fields used in the most recent export, such as this:
An advanced export includes the most commonly used call history fields.
A standard export includes all of the fields in the call history, as seen below.
The CDR Achieves allow you to view call data reports past 6 months.
To access the data, click on the CDR Archives button
A list of call history data will appear and is available for download in a csv format
Call History Table
|From Name / From||This is the carrier information. It is the phone number and contact name from the device that placed the call.|
|QoS (from)||The QoS (quality of service) "from origin" and "to origin". (May Not Appear for all calls or for all user scopes)|
|Dialed / To||"Dialed" is the phone number that was called, and "To" is where the call ended up. "Dialed" will be different than the "to" number in cases such as when a call is transferred, or placed into a queue.|
|QoS (to)||The QoS (quality of service) "to term" and "from term". (May Not Appear for all calls or for all user scopes)|
|Date||The date the call was placed.|
|Duration||The elapsed time of the call in minutes:seconds.|
|Release Reason||This is the reason why the call was released (ended). Refer to the next section below for "Call Release Reasons".|
|(in order from left to right)
Download Recording: If available, this icon will download the call's recording.
Listen: If the call was recorded, this icon will open an audio player on screen.
SIP Flow: This icon opens a comprehensive listing of all technical information captured during the call from the moment a connection is first being attempted until the call ends. This typically only appears for SpectrumVoIP technical support members for additional trouble shooting purposes.
Call Flow: This is an accessible version of the SIP flow. (May Not Appear for all calls or for all user scopes)
Add Notes: This is the call disposition, where a user can store notes about the conversation. (May Not Appear for all calls or for all user scopes)
NOTE: Users with the scope of Basic User will only be able to view their own call history.
Office Managers will be able to view only their own call history under their account, but can also view the entire Domain's Call History by first clicking on the Manage Organization link at the top of the web page.