How Can I Access the Call History Through The Web Portal?
Displaying the Call History Page
All call history tasks are performed from the Call History page. To display this page, click the Call History icon on the menu bar:
The Call History Page will look similar to the following:
NOTE: Depending on your Access Level, your Call History Page may not have All options available
Filtering Call History
Using the Filter button, you can filter your call history and view only the events of interest to
1. From the Call History page, click the Filters button. The Call History Filters pop-up window
2. Complete the fields
|Date Range||Select the From and To dates for the events you want to view. The maximum From-To range is 31 days.|
|Date Range||Enter the name or extension you want to view.|
|Caller Number||Enter the caller number you want to view|
|Dialed Number||Enter the dialed number you want to view|
|Call Type||Enter the type of call you want to view. Choices are:
3. Click Set Filters. The Call History page shows only the events that match your criteria. If
no events match your criteria, a message informs you that there are no matches to your
Exporting Call History
You can export the call history in CSV format, and then open the information in Microsoft
Excel for further manipulation.
1. From the Call History page, click the Export button.
2. When prompted, click Save.
NOTE: Users with the scope of Basic User will only be able to view their own call history.
Office Managers will be able to view only their own call history under their account, but can also view the entire Domain's Call History by first clicking on the Manage Organization link at the top of the web page.