I'm Having Difficulties Getting My Phone To Work Outside Of My Office
Depending on your office’s network configuration, you may be able to use your phone at home.
Installing a Phone at Home
To install the phone at home, you need an Ethernet cable and an AC power supply.
1. Plug either end of the Ethernet cable into the phone’s LAN jack.
2. Connect the other end of the cable to your home router or switch.
3. Connect the supplied the AC adapter to the phone and to a working AC outlet. The phone
is now ready for use.
***Note: Your provider cannot guarantee call quality or reliability with phones not on the provider’s data network. In addition, E911 services might not work properly when removing a phone from the office.
Troubleshooting a Remote Phone
In the unlikely event you encounter a problem using the phone at home, consider the
following troubleshooting suggestions:
|Phone can make a call but lacks audio or cannot
|There might be a problem with your home network. Ensure that your network does not have double Network Address Translation (NAT) or SIP Application Layer Gateway (ALG) disabled on the router. Your provider cannot reconfigure your home network; however, your provider will provide technical assistance to your IT staff or vendor.|
|Your home router is in a different room from the
phone, and Ethernet wiring isn’t available between
|Consider using a HomePlug Powerline solution. Your provider may not provide or support HomePlug systems, but such solutions are available from office supply and electronics stores.|
|Phone does not work at all.||Contact your provider for technical support. Before calling, have the phone’s MAC address ready|
|Phone can make and receive calls but call quality or
reliability is poor.
|• For connecting your phone/softphone, use Ethernet instead of Wi-Fi.
• Check the quality of your internet connection at
http://myspeed.visualware.com. If your Mean Opinion Score (MOS) is below
4, your Internet connection lacks the speed or quality to support an IP phone.
• Your router may be able to prioritize SIP (IP Phone) traffic. Have your IT staff or vendor configure the Quality of Service on your router. Your provider cannot guarantee call quality or reliability with phones not on the provider’s data network.