Updating User Names on the Stratus Portal
If you have a new employee taking over an old employee’s extension, or simply would like to modify the name that appears on a user's phone, follow the directions below.
NOTE: The following can only be done by users who are set as Office Manager for their User Scope on the account
1. On the menu bar, click the Users Button.
2. Click the name of the user being replaced. You can use the search field in the top left to quickly find the user you are wanting to update.
3. Change the Name, Department, Email Address(es), PIN, and Password, as appropriate, and then click the Save button at the bottom of the screen.
Optional Step 4. To reset the mailbox for the new employee, click the Voicemail tab, scroll down to the Data section, click Clear Data followed by Yes at the confirmation prompt, and then click
Note: If you have a Managed Directory, this update may need to be handled by Technical Support. Please email firstname.lastname@example.org for additional assistance.