If you have a new employee taking over an old employee’s extension, or simply would like to modify the name that appears on a user's phone, follow the directions below.
NOTE: The following can only be done by users who are set as Office Manager for their User Scope on the account
- First, go to the User's Tab and click on the extension you want to update.
- Next, update the first and last name fields.
- Scroll down to the bottom of the page and update the person's email address and save. If this user does not have an email address, simply use a placeholder email of [extension number]@domain.com
- The change will not be immediate. You can wait for the phones to update overnight or by rebooting your phone(s).
Optional Step: To reset the mailbox for the new employee, click the Voicemail tab, scroll down to the Data section, click Clear Data followed by Yes at the confirmation prompt, and then click
Note: If you have a Managed Directory, this update may need to be handled by Technical Support. Please email firstname.lastname@example.org for additional assistance.