How do I change my voicemail greeting

Voicemail Greetings can be recorded through the Stratus Web Portal as well as from their own phone. All users are able to log in to the web portal to update their own greeting. Users with higher administrative access, such as Office Managers will be able to edit other users as well. Users are also able to update their voicemail settings through the voicemail menu tree.

Updating your voicemail greeting from your SpectrumVoIP Telephone

1. press the button labeled “Message” on the device
2. Press option 6 change your greeting
3. Press 1 to record a new greeting
4. Select a number on the dial-pad to save the recording as
5. After you record your message, press the # sign on the phone. The system will playback your greeting after you are finished
6. To select the newly recorded greeting as the one you wish to play, press 1. To keep the previous greeting that was set, press 0

Updating your voicemail greeting through the Stratus Web Portal

Navigating to Voicemail Greetings as a Basic User

Once you log into the Stratus web portal, click on the message icon then go to the settings tab below.

Navigating to Voicemail Greetings as an Office Manager

For those with Office Manger access that can view and manage the entire account, click on the Users section.

Find the user you wish to update the voicemail for, then click on the Edit button on the right-hand side of the screen and select Voicemail.

Updating The Voicemail Greeting

Once you are on the Voicemail Settings Page, click on the Manage icon indicated below by the speaker icon

You will be taken to a pop-up window that contains your current greeting options.

• You can use the Play button to listen to the greeting
• You can download a greeting
• You can edit a greeting
• You can delete a greeting

At the bottom, click the Add Greeting Button to create a New Greeting

There are 3 ways to add a greeting to your Voicemail

• Text-To-Speech - This option will allow you to type a message that will be converted to an audio file. The voice option can be selected to determine how the text-to-speech will sound. The Play Button can be used to preview the audio file.
  
• Upload - If you already have a message recorded you can select the Upload option and select the audio file saved on your computer and select upload to save it to the menu.
  • This will need to be a .wav or .mp3 file type. You will also need to give a description to your uploaded audio file
    
• Record - If you need to record a message you can select the Record Button. Then in the option "Call me at" you can send a call to either an extension (3 or 4 digits) or a ten-digit telephone number to record the message through a phone. You will need to add a description to the greeting.
  

When you are finished with the call you can either select "Try Again" to re-do the recording or select "Done" to upload the sound to the menu.

Once you are done recording or the file has been uploaded click on done and you are finished.

Selecting Greeting

After your new greeting has been added, it can be selected from the drop-down menu under Greetings.

Click Save to make the change complete.