How can I block an incoming call based on the calling number?
Sometimes you will want to block a number from calling in to your phones based on their phone number.
These are the steps to resolve
- Log in to your ES1 or ES2 account The following steps are only for the SpectrumVoIP Enswitch and Enswitch 2 User Portals
- Select the features tab to the left underneath where it says SpectrumVoIP in big letters.
- Click on where it says “Numbers” under the Features tab.
- You will see a list of the phone numbers associated with the account. Select the number that you wish to block a specific number from calling by clicking on the number itself.
You will then be taken to a settings page for that number. Scroll all the way to the bottom to the section labeled “Caller Routes”
Directly to the right of where it says Caller Routes is a dark blue box that says “Add a caller route”. Click the “Add a caller route” and you will see a page for Caller Route Settings.
In the box next to where it says “Caller number prefix”, put the number that you wish to block.
In the next box, the Description is optional.
In the final box that says “Forward matching calls to” needs to be set to Hang Up Call.
Then the number will show up in your call routes and you will no longer be receiving calls from that number.