StratusWEB PHONE
StratusWEB PHONE is a browser based softphone that utilizes the WebRTC standard. This softphone requires no additional software installation. Once enabled, a user can just open the interface and start dialing.
Notes:
The StratusWEB PHONE is not downloadable, it is only accessible through a web browser.
StratusWEB PHONE will only work in browsers that support WebRTC functionality. SpectrumVoIP recommends using the Google Chrome browser.
Getting Started:
StratusWEB PHONE may be accessed by clicking the direct link in the top of the Stratus Portal screen or directly navigating to https://stratus.spectrumvoip.com/webphone
Granting Permission to the Microphone
When first launching StratusWEB PHONE, the browser will prompt you to grant access to the microphone. This prompt will look different based on the browser being used as the prompt is generated by the browser, not the Portal.
Enabling Inbound Calls via StratusMobile Web
When first launching StratusMobileWeb; if the current answering rule is configured to ring only the your extensions; a message will be displayed asking whether you would like to enable StratusMobileWeb to receive inbound calls.
If you have a custom answering rule that utilizes a timeframe other than Default and is configured to ring only the your extensions; the following message will be displayed, telling you that the phone may not be configured to receive all incoming calls.
StratusMobileWeb Views
Once logged in there are three different views that are available to the user: Contacts, Voicemail and Call History.
Calling Within SNAPmobileWeb
Making a Call
- From the Contacts, Voicemail, or Call History views click the Dialpad icon in the bottom right to launch the dialer.
- Dialing can be performed by either clicking on the screen number pad or dialing numbers from your keyboard.
- When dialing, the top of the dial window will display autocomplete suggestions pulled from the contacts for numbers that match the current dialing pattern. When dialing is complete, press the green dial icon on your screen, or enter on your keyboard, to begin the call.
- Calls can be made using StratusMobileWeb application from all screens in the Stratus portal that support click to dial.
Receiving a Call
When receiving a call, the computer will play a ringtone and the webphone will display the following call options:
- Reject – this will reject the call from all ringing devices that are a part of a simultaneous ring (if applicable). A 480 SIP Response is sent to cease the ringing.
- Ignore – this will ignore the call received within the StratusMobileWeb interface but still continue ringing other devices that are a part of a simultaneous ring (if applicable).
- Answer – this will answer the call
Call Handling
When a call is active the following functions will be available
- Mute – disables the microphone
- Hold – places the other party on hold
- Dialpad – enables entering digits at auto attendants
- Transfer - allows the call to be transferred to a contact or a dialed number
- Add Call – creates the second call and puts the first call on hold. Once a second call has been added this button will become a Swap Call button to allow for switching between calls when two are active.
- Switch call – moves the call to another device associated with the same user
- Contacts – displays the user’s contacts and optionally create a second call by clicking on a contact
- More - additional options are:
- Record call - (records the call as long as on-demand recording is configured)
- Hide Call – returns to the main view while keeping the call active. While the call is hidden a Return to Call bar will appear at the top of the window.
Contacts View
The Contacts view shows other users in the organization as well as any contacts that have been added in the Portal. Organization contacts show presence; indicated as a green, red or gray circle; and favorite contacts are indicated with a star.
Switching Contacts Views
By default, this view will show all contacts. To select a predefined filter or user-created group, click the Contacts pull-down at the top, then select the filter needed.
Searching Contacts
To filter/search contacts, click on the magnifying glass in the upper right, then type in the name to filter.
Adding Contacts
Click the plus in the upper right to bring up the add contacts view. Complete the fields to add a contact then click the check button in the upper right to save the contact.
Editing/Dialing from the Contacts View
When viewing the list of contacts, you can click on a contact to view details. The contact’s extension/phone number(s) and email address (if available) will be displayed.
- Clicking on the extension/phone number will dial that number.
- Clicking on the email address will launch your email application with a new message to that address.
- Clicking the Star icon will toggle the favorite status if the contact.
- Click on the three dots in the top right corner to display a pull down menu of additional options:
- Edit - edits the contact’s information
- Copy to Clipboard – copies user data which can be pasted into another application
Voicemail View
The Voicemail view shows the user’s voicemail box. Users can click the play button to listen to the message or click elsewhere on the message to expand the options.
- Message progress bar – shows the current place in the message, drag and drop the circle or click on the bar to jump to a particular part of the message
- Play/Pause Toggle – click play to begin playback, when a message is playing becomes a pause button
- Call – call back the number, if caller ID is known
- Save – moves message to saved box
- Forward – forwards the message to another user in the domain
- Info – brings up screen of additional message details and actions
- Delete – moves message to trash
- Transcript – the message transcript will be displayed, if available, directly below the caller name
Changing Mailbox Views
By clicking on the Voicemail header you can select whether you see New or Saved messages.
Call History View
The Call History view displays the user’s call history including inbound, outbound, and missed calls.
The entries displayed will show caller ID (if available), call direction (inbound, outbound or missed), call time, and call duration. Clicking the info icon will display additional details and options.
Clicking on the call history entry will return the call.
Changing Call History Views
By clicking on Call History in the header you can select a view of All, Missed, Inbound, or Outbound Call History.
Sidebar
The sidebar can be accessed by selecting the upper left menu icon (three horizontal bars) and closed by clicking off the sidebar. The sidebar has the following features
- Display/edit user profile info
- Displays Active Answering Rule
- Answering Rule display/reorder
- Greetings selection and recording
- Settings
- About
- Logout
Answering Rules
The answering rules section can be used to view and reorder the answering rules that have already been created for the user.
- Dragging and dropping the rules will reorder the rule processing.
- The active rule is denoted by a blue dot.
- Clicking on a rule will display the details of that particular rule.
Greetings
The greetings section manages the user’s voicemail greetings
- Clicking on the downward arrow to the left of the greeting name will present options to play the greeting, select it as the active greeting, or delete the greeting
- Record a new greeting
Settings
The settings section allows you to select your preferred options for the following:
- Ringtone - the options displayed will vary based on the ringtones available
EMERGENCY CALLS
SpectrumVoIP's mobile products provide handling designed to redirect emergency calls to the Native Cellular Dialer when possible on a best reasonable commercial efforts basis, however this functionality is also dependent on the operating system of the mobile phone which is outside of our control and subject to change at any time. This product is not intended, designed, or fit for placing emergency calls.