My current provider doesn't list my numbers on the bill. How do I provide proof of ownership for porting?
If you're unable to obtain a bill from your provider listing your numbers on it, you may use one of the options below to provide proof of ownership.
- Screenshots or a PDF from your online account showing the customer name, customer service address, and all phone numbers to be ported.
- An email from your current provider listing the carrier name, the customer name, customer service address, and all phone numbers to be ported.
- Request a CSR (customer service record) from your current provider listing the carrier name, the customer name, customer service address, and all phone numbers to be ported.
Please include one of the above along with a completed LOA form as outlined in the Knowledgebase article here: Porting Telephone Numbers to SpectrumVoIP
Note: A bill copy listing all numbers from your current service provider or the CSR mentioned above are the preferred documents. Screenshots and emails from your current service provider will work in most instances but may lead to a slight delay in processing.