Downloading the App
In Your browser (google chrome preferred) navigate to app.spectrumvoip.com
While the app works perfectly well in the browser, you can download the app version by clicking the download option in the browser’s menu.
Clicking this button will prompt you to install the app. Click Install.
The app will open automatically.
The app is downloaded to your computer and can be closed and opened at any time.
- When launching the SpectrumVoIP Mobile App for the first time, the user will be presented with the login screen.
- Enter the user’s login name and the password used to access the portal, then tap Login.
- This is the same login information used to log onto the Stratus Web Portal
- User: EXT@Domain
- Pass: web portal password
- After the initial login, this data will be stored and not be requested again unless the user logs out.
The app has two primary views. Condensed and Full Screen.
The condensed view looks similar to a smart phone app. The menu options are located in the top left hand corner of the window.
Full Screen View
The Full Screen view takes advantage of the longer width by stacking modules side by side. The menu can be left as always visible, or stowed away by clicking on the back arrow in the top left hand corner of the screen.
The Phone Icon with the word SIP in the top right hand corner is an indicator of your phone’s current registration status. Green is good and means your phone is registered. You should be able to make calls. Red is bad and means your phone is not registered. This could be due to a local internet issue or because you have not allowed the app to have access to your microphone.
The Active Calls button can be used to view all active all for your user. This includes the desktop app, the mobile app, desk phone, or any other soft phone you may have.
Clicking on the button will bring you to a view of your active calls where you can see the FROM, TO and DIRECTION of the call (inbound, outbound). Also here are actions for Answering the call
Call Center Status
The call center status indicator and drop down is only available for users who's scope is "Call Center Agent" or "Call Center Supervisor". This will show Green when the status is Online, and Red when the status is Offline. Other colors indicate the various other unavailable statuses.
Note: Custom Statuses can be created by an Office Manager or Call Center Supervisor
You can sign out of the app by clicking on the user icon in the top right hand corner and then clicking Sign Out
In the top right hand corner of the app, there is a menu button to open and collapse the menu options tray. This icon is visible in both the full screen and condensed views.
There a several Togglable settings under the General Section of Settings.
Make Call Using Answering Rules
if enabled, Users answering rules will be followed. Typically this will alert all devices connected to User.
Show Message Count
If enabled, then show count on basis of total new messages/text, otherwise show count on basis of unread conversations.
Message Notification Persistence
If enabled, then new message/text notification will stay on screen until any action is performed.
In the settings menu, you can select which Microphones, Speakers, and Ringer devices to use.
Use the check boxes to select which device you would like the app to use.
Microphone options can check their functionality visually by looking at the sound waves created.
Speaker options can use the ‘Test’ option to play test tones through that device.
Emergency Address Configuration
The emergency address can be configured here. This is for when 911 or other emergency services are dialed via the desktop app.
Use the drop down to select from an emergency address, or add a new one for your user.
NOTE: When the app detects a new IP Address, it will prompt the user to update/confirm their Emergency Address.
Placing and Receiving a Call
Phone calls can be made under the Soft Phone section of the app.
Placing an Outbound Call
From the phone dialer view, the user can dial both internal extensions and external phone numbers.
When dialing is complete, press the green dial icon to begin the call.
You can also click on a recent call to do an immediate call back.
You can also type in a number using your keyboard and press enter to initiate the call.
Receiving a Call
When there is an incoming call the caller ID along with answer and reject buttons will be displayed.
If you have enabled notification permissions, you can also get a notification from your computer with Answer and Reject options.
While on an active call; the status, the dialed number, and call timer will be displayed at the top of the screen along with the following call functions:
Mute – This disables the microphone.
Hold – This places the other party on hold.
Dial Pad – This enables the entering of digits when dialing into an auto attendant/IVR.
Add Call – (sometimes known as Conference or 3-Way Call) This enables the user to create a second call that is separate from the first call. Once the second call is established the calls can be merged into a three-way conference or kept separate with the ability to swap between calls.
Transfer Call - This transfers the call with an announcement to the destination.
Start Recording - for on-demand call recording; if enabled for the user.
Call Park - provides option to select a parking spot to place the call or to have the system dynamically park the call to an available space.
Switch Phone - allows the app user to switch the call to an available Feature Currently Not Available
This button, located in the top right hand corner, minimizes the phone options during a call. The phone options can be brought back by clicking on the phone icon.
The call history tab contains a complete call history for the user. This is organized by ALL, OUTBOUND, INBOUND, and MISSED calls.
You can select a call to find out more information about the call, such as the time, date, and duration. You can also choose to call the contact back, send them a message, or view their contact information.
The contacts section contains a list of all of your user’s Stratus contacts. While this is mainly for internal contacts, external contacts can also be added by clicking the ‘CREATE’ button.
The voicemail section will display your user’s vociemails. There are two categories, New and Saved that can be switched using the drop down menu on the left.
Messages can be selected then listened to within the app. There are also call back and forward options, as well as a delete option.
Chat and SMS
This section of the app allows users to chat and send SMS text messages (sms texting does require additional set up for each user).
Previous chats can be continued by clicking on their last conversation message. The full conversation will then be displayed on the right side.
The Chat feature is capable of sending emojis and pictures.
New conversations can be started by selecting the NEW button in the top right hand corner.
Periodically, there may be updates available for the app. This will usually happen semi-automatically when the app is opened. Or a pop up may appear prompting the user to click ‘update’ to apply the update.
Alternatively, you can force a check for updates by clicking on the refresh icon in the top left of the app. Or Press Ctrl+F5 to refresh the app while it is in the foreground.
Start App when your computer turns on
- Option your chrome browser and go to chrome://apps
- Right-click on the SpectrumVoIP Icon and check the Start App when you sign-in option
If you see an error message like the one bellow, please try refreshing your page. It's also possible for this error message to occur if you are logged into the SpectrumVoIP App on more than one device. The SpectrumVoIP App only supports ONE log in at a time. Please sign out of other locations if you are planning on signing in on other devices.
Select Always Use This App
Allow the app to use tel links. And to Remember this choice