Downloading the App
In Your browser (google chrome preferred) navigate to app.spectrumvoip.com
While the app works perfectly well in the browser, you can download the app version by download option in the browser’s menu.
Clicking this button will prompt you to install the app. Click Install.
The app will open automatically.
The app is downloaded to your computer and can be closed and opened at any time.
- When launching the SpectrumVoIP Mobile App for the first time, the user will be presented with the login screen.
- Enter the user’s login name and the password used to access the portal, then tap Login.
- This is the same login information used to log onto the Stratus Web Portal
- User: EXT@Domain
- Pass: web portal password
- After the initial login, this data will be stored and not be requested again unless the user logs out.
The app has two primary views. Condensed and Full Screen.
The condensed view looks similar to a smart phone app. The menu options are located in the top left hand corner of the window.
The Full Screen view takes advantage of the longer width by stacking modules side by side. The menu can be left as always visible, or stowed away by clicking on the back arrow in the top left hand corner of the screen.
The Phone Icon in the top right hand corner is an indicator of your phone’s current registration status. Green is good and means your phone is registered. You should be able to make calls. Red is bad and means your phone is not registered. This could be due to a local internet issue or because you have not allowed the app to have access to your microphone.
You can sign out of the app by clicking on the user icon in the top right hand corner and then clicking Sign Out
In the settings menu, you can select which Microphones, Speakers, and Ringer devices to use.
Use the check boxes to select which device you would like the app to use.
Microphone options can check their functionality visually by looking at the sound waves created.
Speaker options can use the ‘Test’ option to play test tones through that device.
Placing and Receiving a Call
Phone calls can be made under the Soft Phone section of the app.
Placing an Outbound Call
From the phone dialer view, the user can dial both internal extensions and external phone numbers.
When dialing is complete, press the green dial icon to begin the call.
You can also click on a recent call to do an immediate call back.
Receiving a Call
When there is an incoming call the caller ID along with answer and reject buttons will be displayed.
While on an active call; the status, the dialed number, and call timer will be displayed at the top of the screen along with the following call functions:
Mute – This disables the microphone.
Hold – This places the other party on hold.
Dial Pad – This enables the entering of digits when dialing into an auto attendant/IVR.
Add Call – This enables the user to create a second call that is separate from the first call. Once the second call is established the calls can be merged into a three-way conference or kept separate with the ability to swap between calls.
Transfer Call - This transfers the call with an announcement to the destination.
Start Recording - for on-demand call recording; if enabled for the user.
This button, located in the top right hand corner, minimizes the phone options during a call. The phone options can be brought back by clicking on the phone icon.
The call history tab contains a complete call history for the user. This is organized by ALL, OUTBOUND, INBOUND, and MISSED calls.
You can select a call to find out more information about the call, such as the time, date, and duration. You can also choose to call the contact back, send them a message, or view their contact information.
The contacts section contains a list of all of your user’s Stratus contacts. While this is mainly for internal contacts, external contacts can also be added by clicking the ‘CREATE’ button.
The voicemail section will display your user’s vociemails. There are two categories, New and Saved that can be switched using the drop down menu on the left.
Messages can be selected then listened to within the app. There are also call back and forward options, as well as a delete option.
Chat and SMS
This section of the app allows users to chat and send SMS text messages (sms texting does require additional set up for each user).
Previous chats can be continued by clicking on their last conversation message. The full conversation will then be displayed on the right side.
The Chat feature is capable of sending emojis and pictures.
New conversations can be started by selecting the NEW button in the top right hand corner.
Periodically, there may be updates available for the app. This will usually happen semi-automatically when the app is opened. Or a pop up may appear prompting the user to click ‘update’ to apply the update.
Alternatively, you can force a check for updates by clicking on the refresh icon in the top left of the app. Or Press Ctrl+F5 to refresh the app while it is in the foreground.
Start App when your computer turns on
- Option your chrome browser and go to chrome://apps
- Right-click on the SpectrumVoIP Icon and check the Start App when you sign-in option