Frequently Asked Questions

Common Equipment and Feature Questions

• Outbound Caller ID
• Recommended Fortinet Firewall Settings
• Call Recording Policy
• Security Measures
• Yealink Compatible Headsets
• How Much Harddrive Space Does a Recorded Call Consume?

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Faxing

• Fax Machine Settings for VoIP Faxing
• Receiving a Fax to Email
• Sending a eFax

Billing and Accounting

• How will I receive my monthly invoices?
• When will I receive my invoices? Why does my first invoice have multiple months of service?
• How do I login to pay my bill, view invoices, or set up for auto pay online?
• Why do I receive multiple invoices?