Troubleshooting

Common VoIP Issues and Solutions

• I hear static, humming, or some other persistent noise
• Identifying/Stopping "Phantom" or "Ghost" calls
• Only one side of the conversation can be heard (One-Way Audio)
• Using your SpectrumVoIP Phone at Home
• VoIP Network Troubleshooting - Ping Test

Fax Troubleshooting

• Audio Codes MP-202 2 Port Fax Adapter
• Cisco SPA Troubleshooting

Phone Troubleshooting

• My Phone Says "No Service"
• Polycom VVX Factory Reset From Boot Loop
• Rebooting and Factory Resetting a Yealink Phone
• Finding the IP Address, MAC Address, or Firmware version of a Yealink Phone